Making a Purchase from CCTVdirect  

Making a purchase is simple and could not be easier. Just browse our website and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy your order.

We accept all major debit and credit cards. We do not hold your credit card details on file and all transactions take place on a 128 bit encrypted secure server. If you prefer we are happy to accept purchases over the telephone. 

All orders are subject to the standard 20% VAT and this is added to the order at the checkout stage. If you are an Ireland delivery and you have a registered VAT account, please ring with your order. We cannot authorise VAT refunds once a order has been accepted.

Shipping / Delivery 

All our parcels are shipped out with Interlink Express, please go to www.interlinkexpress.com to track your order. 

Please note our next day delivery is next working day, we do not ship on Saturdays unless you have selected Saturday delivery and we do not ship on Bank Holidays.

Delivery Costs 

UK - (excluding Southern Ireland) 

Orders under £80 + VAT 

• 24 Day Small Item Delivery £.95
• Next Working Day Delivery - £13.95

Orders Over £500 + VAT (No more than 20kg)


• Free Next Day Delivery (Monday - Friday)

Southern Ireland 

• 2 Day Delivery Service -  £35 

Saturday 

•  Before noon - £19.00

All prices are subject to VAT. 

If you require any special delivery arrangements we do offer premium delivery services these can be booked over the phone. These include -pre 9.30am & pre 12 Noon. Cost varies depending on location. 

How Long Does Delivery Take? 

Orders must be received before 5pm for next working day delivery. Occasionally this can take up to 2 working days dependent on your location. Excluding Northern and Southern Ireland where delivery takes longer. If your order has been dispatched and it hasn’t arrived as planned, we ask that you first contact the courier with your tracking number. Failing this, please contact us. Next day delivery is available subject to stock availability, cleared funds and customer address verification. Next Day delivery excludes weekends and bank Holidays. Orders to Southern Ireland can take up to 4 working days. 

Please note our shipper delivers between 7.30am - 18.00pm. If you are unavailable between these times then you will be left a card to contact your nearest Interlink depot to arrange re-delivery.  

We do not authorise the delivery of goods to a neighbour/friends house or for the goods to be left in a safe place.

The drivers can only return to a customer once more after they have left a calling card, If you still are unavailable the goods will be returned to the local depot for collection. 

Missing Items 

If you believe you have a missing item or have been sent goods incorrectly and it as not been advised on the shipping notes that other items are to follow contact us immediately on day of receipt. All Items despatched from CCTVdirect are monitored via CCTV and we can check your consignment for accuracy. In the unlikely even that we have misplaced your items we will endeavour to ship you the missing items ASAP. 

Guarantee

All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, modifying a product in any way, video heads, monitor tubes & CCD sensors damaged by normal wear & tear). This does not affect your statutory rights as a consumer. 

Can I cancel my order? 

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 7 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense. You must apply for a returns number below. We reserve the right to have the goods inspected by a technician prior to replacement or refund. 

Faulty Products/Dead on Arrival/Returns Procedure

In the unlikely event that you receive a faulty product or your product becomes faulty please complete the following returns form and a member of our team will contact you to discuss your returns request - Please ensure you read the below Returns Exclusions before completing the form. 

 Upon receipt of this form, you will be given a ‘Returns Number’. The returns procedure will be sent to you by E-mail.

 Please note, all items must be returned in their original packaging and condition. Provided we receive the goods within 30 days after your application for a returns number, you will be refunded the price paid within 30 days from the date we receive the goods.

We strongly recommend that you use a courier delivery service, as CCTV Direct Ltd will not be responsible for any damage incurred during delivery or items lost in the post. All returns are to be sent to CCTVDirect Ltd at the customer’s own expense with the exception of items we delivered that were faulty or the wrong item was sent, in which case we will inform you of the returns procedure. 

The following exclusions apply to the returns / cancellation policies stated above: 

 Please note the following;

 CCTVdirect are not responsible for networking any DVR. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for failure to network and will not accept any DVR back due to this.